Refund Policy

Effective date: July 2026 · SageRoute

This policy applies to SageRoute orders provided by Vignis LLC and settled by Paddle as Merchant of Record. Unless applicable law provides more favorable rules, you may request a refund within 14 calendar days after purchase.

1. One-time purchases (talent report, direction and application planning, application guidance and essay coaching)

Not yet unlocked or materially used: if you apply within 14 calendar days, you can usually receive a full refund.
Delivery has begun: if you asked for the service to begin immediately and the corresponding content has been generated, unlocked, downloaded, or used, we will assess the part delivered in accordance with applicable law and the consent you gave at checkout. Where permitted by law, the refund may deduct an amount proportionate to the part already used.
Service problems: please contact us for verification and a refund or remedy if you were charged twice, we cannot deliver because of a technical failure on our side, or the content clearly does not match the purchase description.

2. Annual guided-growth subscription (Growth Compass: Ten-Year Guided Growth)

You may cancel future renewals at any time: cancellation does not affect access during the already-paid period, and automatic renewal will stop after the current period ends.
14-day refund window: you may request a refund within 14 calendar days after the first purchase. It is usually refunded in full if not materially used; if used, the part delivered will be assessed under applicable law.
After 14 days, a period that has begun is usually non-refundable, except for duplicate charges, technical failures, clear mismatch with the description, or where applicable law provides otherwise.

3. How to apply

Apply through the support entry in your Paddle transaction receipt, or email support@sageroute.ai with your registered email address, order number, purchase date, and reason for the request. We will process it after verifying use and delivery status with Paddle.

4. Processing time

Paddle returns refunds to the original payment method. Review and settlement time depend on the payment method, bank, and Paddle's processing. We do not promise immediate or automatic receipt.

5. Paddle and your statutory rights

As Merchant of Record, Paddle makes the final decision on settlement and refunds. This policy does not limit your non-excludable rights under consumer-protection laws where you live or under the Paddle Buyer Terms. If applicable law requires a longer window or a higher refund amount, those rules apply.